Question 1

Where in Canada are your services available?

Accepted Answer

Our services are available in all of Canada with no exception. Clients from Quebec will be provided with additional information if needed.

Question 2

Do you offer in-person appointments?

Accepted Answer

No, we only offer online therapy sessions.

Question 3

Do I need to download or install anything to access online therapy?

Accepted Answer

We use Jane app as our telehealth service for all of our therapy sessions. For computers, it's recommended using the latest version of the Chrome browser. Edge browser is not supported. If you need further instructions or information about 1:1 appointments on your computer, click here.
If you are planning on using your smartphone, Jane app has a mobile app available only for iPhone users. Android is not supported. You can check more information about 1:1 appointments on your mobile at this link.

Question 4

What is a "Registered Psychotherapist (Qualifying)"?

Accepted Answer

The designation "Registered Psychotherapist (Qualifying)" refers to individuals who are working towards achieving full registration as psychotherapists. They hold this title while they gather the necessary supervised clinical experience and prepare for the entry-to-practice examination.

Question 5

Are therapy sessions confidential?

Accepted Answer

Psychotherapists who are registered with the College of Registered Psychotherapists of Ontario (CRPO) are required to adhere to professional ethical standards and legal responsibilities to safeguard client confidentiality. Nonetheless, there are specific circumstances under which a therapist may be compelled to disclose confidential information. These situations include the risk of immediate harm to oneself or others, the presence of a vulnerable person in peril, and instances where a therapist is summoned by a court. A confidentiality agreement will be provided to you, and your therapist will discuss the details of confidentiality during your first session.

Question 6

How does insurance work?

Accepted Answer

We recommend that you reach out to your insurance provider to clarify which types of licenses are included in your coverage. For instance, do your benefits extend to a registered psychotherapist? If your coverage is limited to a "Psychologist," our services will not be eligible for reimbursement. It is the client's responsibility to verify their insurance plan to confirm coverage, as each plan varies, even among different insurance companies. While we do not offer direct billing, we will provide you with a receipt after your session, which you can submit for reimbursement.

Question 7

How does tax work?

Accepted Answer

Make sure to retain your receipts for tax purposes (for further details, refer to the Government of Canada website). We do not offer direct billing. After you make a payment, your receipt will be sent to you via email.

Question 8

What to expect from the 15-minute free consultation?

Accepted Answer

During the 15-minute free consultation at Luna Psychotherapy, you can expect a welcoming and supportive environment where we'll discuss your needs and how our services can help. This brief session allows us to understand your concerns, answer any questions, and explore whether our therapeutic approach aligns with your goals. It’s an opportunity for you to get a feel for our practice and see if we’re the right fit for your journey. There's no pressure or obligation, just a chance to start the conversation.

Question 9

What to expect from the individual therapy sessions?

Accepted Answer

You can count on an exclusive, individualized treatment plan at Luna Psychotherapy that is customized to meet your specific needs during individual therapy sessions. Every session offers a private, secure setting where you are free to explore your ideas, emotions, and experiences at your own pace.

Our therapists focus on developing resilience and promoting personal growth while assisting you in understanding and overcoming obstacles using evidence-based strategies. In collaborative sessions, you and your therapist will work together to establish objectives and create plans of action, with ongoing support throughout the process.